Citybus Hong Kong, operating 1,700 buses with over 5,000 employees, serves 235 routes and 960,000+ passengers daily across urban and airport services.
🔍 Challenges:
- 📅 Difficulty scheduling training programs for new recruits
- 📊 KPI analysis and reporting handled manually in Excel
- 📥 Candidate records scattered across phone, email, and WhatsApp
✅ Solutions:
- 📂 Centralised all recruiting data in one spot
- Automated messaging and reminders candidates or internal teams
- Advanced candidate screening
- Automated scheduling for interviews and training
- Smart employee contracting based on recruiting status
- Automated KPI analysis and management reporting
- Managed training schedules and attendance.
- Automated chatbots to collect candidate information for quick classification
- 💬 Automated messages and reminders via WhatsApp
📈 Results:
- 📉 Reduced manual Excel work by 75%
- ❌ Cut rework due to miscommunication by 90%
- ⏱ Management reporting time dropped from 1 day to 1 hour
- 📬 Reduced application-to-confirmation time from 3 weeks to 1 week
- 👥 Recruiters processed 30% more candidates with the same resources
